Since the Department of Health’s release in September 2016 about additional services fees, Russell Kennedy has received an increased number of enquiries from aged care providers dealing with complaints in relation to additional services. This trend has only been exacerbated by the recent media reports about the retirement living industry, in part due to the public’s confusion between the aged care and retirement living sectors.
What the aged care consumer wants, the consumer gets? What providers may not be able to offer consumers under their home care package.
Russell Kennedy has become aware that some NDIS providers believe they are not required to enter into written Service Agreements with participants and are commencing supports without a written agreement.