Retirement Village operators should note that Consumer Affairs Victoria (“CAV”) has changed its internal process in relation to assisting and dealing with complaints made by residents about management and resident disputes.
There has been commentary advocating the increased use of hidden cameras in the aged care industry.
Retirement Living Operators should note that the Director of Consumer Affairs Victoria (CAV) has released the updated form of Factsheets which must be used from 1 March 2018.
The Victorian Government has now released its response to the Legislative Council's Legal and Social Issues Committee Report on the Inquiry into the Retirement Housing Sector which was released on 7 March 2017.
The importance of having a properly signed resident agreement is often overlooked by aged care providers.
With the home care market opening up next year, Russell Kennedy is receiving a number of enquiries from retirement living operators interested in the options for providing home care within their village.